2012 TOP INTERNATIONAL OPERATIONS EXECUTIVES:
Marrying Scale & Service
December 15, 2011
The challenge for Citigroup's Neeraj Sahai, its global head of fund services, is to marry “bespoke” service with large-scale technology.
“In a way our business is an institutional business on one side of the fence. And our clients tend to be large by nature. They are big sophisticated buyers of our services,’’ he contends. “On the other hand, it is a high-volume technology, scale-driven business.
“So it is trying to marry an institutional boutique kind of business on one side with the scale activity on the other’’ that Citi hopes will set itself apart.
